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Over a year ago I signed up with Smilebox for work. When the subscription was about to expire and I said I did not want to renew as I was no longer at the company. they contacted Pay-pal and charged the card on pay-pal not the card I had given them originally. The...
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2.1
I liked
  • Variety of designs
  • Loved the product when it worked
I didn't like
  • Charged without notification
  • Being charged one year later after cancelling account
  • No way to contact company
#1053149
My daughters somehow signed up for Smilebox years ago, and it's been a recurring battle because they charge you $6.99 a month whether you actually use their service or not. I called and emailed the company, and tried to convince them that I had cancelled (in 2015) and...
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2.5
#1051039
I Signed up for the trial. And as I tried to login to cancel it before I was charged, it wouldn't let me login it said that my email was invalid. Soon as the money was taken out of my account I was then able to login. Please do not use this service. It's not worth the...
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1.0
#1049768

Smilebox Account Review

Smilebox
#954687
I stupidly should've read these reviews because they screwed me also and took money out of my account. So much for a free trial! That you can't even call to cancel because there isn't a phone number ANYWHERE TO BE FOUND!!
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Smilebox Charge Review

Smilebox
#952358
I have just had £36 taken from my account fro. You. Can you tell me why seen as ive not purchaswd anyhting from you?
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Smilebox Free Trial Review

Smilebox
#873136
They suppose to charge only $3 something for the try out time they charged me $47 without any notification. Also looking for the phone number to call and cancel I couldn't find any. I couldn't use the file I created worked ok in their website when I copied to a memory stick to play it on my tv didn't work.
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Short Review on June 02, 2016

Smilebox
#858636
1.0
Details
Hope they get sued they just took my money they don't respond
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Billing Practices
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Website
I signed up for the free trial period of smilebox. When the free trial period was over, i immediately got charged with a year membership of $48 the next day. I did not receive ant notification about my trial period ending! I immediately canceled my membership and...
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1.2
I didn't like
  • Trapping customers
  • Insufficient product information
  • Aggresive sales
#1035653
My experience was the same as others here. I only had the trial membership and for many years didn't notice I was being billed for a full membership. I caught it as it happened this year and they still will not issue any refund. You should never have a recurring charge...
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1.0
I didn't like
  • Billing policy
  • Charges without notice
#1032955
I signed up for the free three month trial and I just got billed today, one week later. That's $50 that I don't know if I can get back. I was under the impression that AFTER three months they would bill you and their Q&A forum says all payments are non-refundable. I am...
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Smilebox
Smilebox
Smilebox Verified Representative

Hello, Smilebox offer a 7 Day Free Trial, during this time you can test out the product and cancel anytime in this period and you will not be billed for the membership. The 7 ...

Anonymous
Anonymous

they took 45 dollars out of my account after 4 days of the 7 day free trial !!! i need my money back !!

#1030307
This is a TOTAL SCAM. DO NOT SIGNUP for this. A Smilebox charged came up on my BOA statement for $47.88, and I have never received a receipt, and email, notification I was signed up, or a notification they would be charging me. You call and get a voicemail every time...
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#1021537

My wife used this service for her fathers funeral notices. She didn't notice the auto-renewal comments and doesn't recall anything about a $47.66 renewal charge on the anniversary of her fathers departure. We received no notice of a pending renewal. On the anniversay...
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I didn't like
  • Illegal charges without my permission
#1018540
Scammers...This company has no way of being contacted other than email which after they take your money is non-existent. I tried "7day free trial" Software was not user friendly so I cancelled same. Next day I get Welcome email and I immediately email back stating I am...
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1.0
I didn't like
  • Scam unauthorized debit
#1014477
I signed up for an annual subscription just in time to email Christmas cards. What I got was a product that is mobile unresponsive, which they know but don't bother to inform you at the time of purchase. This service is of no use to me if it can't be viewed on...
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1.0
I didn't like
  • Lack of responsiveness
  • Slow customer service
  • Insufficient product information
#988050