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My wife used this service for her fathers funeral notices. She didn't notice the auto-renewal comments and doesn't recall anything about a $47.66 renewal charge on the anniversary of her fathers departure. We received no notice of a pending renewal. On the anniversay...
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I didn't like
  • Illegal charges without my permission
#1018540
Scammers...This company has no way of being contacted other than email which after they take your money is non-existent. I tried "7day free trial" Software was not user friendly so I cancelled same. Next day I get Welcome email and I immediately email back stating I am...
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1.0
I didn't like
  • Scam unauthorized debit
#1014477
I signed up for an annual subscription just in time to email Christmas cards. What I got was a product that is mobile unresponsive, which they know but don't bother to inform you at the time of purchase. This service is of no use to me if it can't be viewed on...
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1.0
I didn't like
  • Lack of responsiveness
  • Insufficient product information
  • Slow customer service
#988050

Smilebox Account Review

Smilebox
#954687
I stupidly should've read these reviews because they screwed me also and took money out of my account. So much for a free trial! That you can't even call to cancel because there isn't a phone number ANYWHERE TO BE FOUND!!
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Smilebox Charge Review

Smilebox
#952358
I have just had £36 taken from my account fro. You. Can you tell me why seen as ive not purchaswd anyhting from you?
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Smilebox Free Trial Review

Smilebox
#873136
They suppose to charge only $3 something for the try out time they charged me $47 without any notification. Also looking for the phone number to call and cancel I couldn't find any. I couldn't use the file I created worked ok in their website when I copied to a memory stick to play it on my tv didn't work.
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Short Review on June 02, 2016

Smilebox
#858636
1.0
Details
Hope they get sued they just took my money they don't respond
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Billing Practices
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Website
I give up!! They want me to upgrade my Internet Explorer! No normal computer user could possibily figure out this "connectivity issue." May check with the Better Business Bureau. No one has given the help I need. My husband and I both have been trying to fix this for a...
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5.0
I liked
  • Creating personal slide shows with backing music
#986762
Was not what I was looking for. When I was looking for a card making company the examples looked promising. Their instructions however were not easily understandable/useable. I was unable to get any customer service help with the use and directions on how to use the...
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1.1
I didn't like
  • Payment with out notification
#986475

I have made six requests to Smilebox for help with the fact it no longer works on my computer after 6 years, and they have refused to address the issue. There are no humans to talk to, call you back or help with customer service. My only conclusion is that they are now...
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1.2
I didn't like
  • Poor customer service
#982698
Smilebox - Ever sent a Christmas card with a request they buy you a gift?
Smilebox - Ever sent a Christmas card with a request they buy you a gift?
The creation process of the ecard collage was seamless and impressive. However I discovered the ecard arrives with a "send a gift" button. I had purchased a subscription with the promise of ad-free viewing, yet the recipient receives a request to buy me a gift card......
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Anonymous
kelly moulton

TOTALLY AGREE. UNREAL. SNEAKY.

I liked
  • Quality of product
I didn't like
  • Business practices
#977106
SMILEBOX HAS ME FROWNING - TOTAL SCAM I am very upset and disappointed at this company. I only wanted the 7 day trial, I should have not had to give a cc but I did in good faith that I would not be charged. I cancelled the subscription within the 7 days but still got...
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#962764
Smilebox - Poor customer service with connectivity problems
Smilebox - Poor customer service with connectivity problems
Smilebox - Poor customer service with connectivity problems
Cannot connect to Smilebox suddenly after a 6 year membership. They have no one to help you and you are at the mercy of communicating with them only online. They are very delayed in their responses to you if they even respond at all. I have repeated many times their...
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Anonymous
Anonymous

Same issue been a customer since 2012 paid all year long just for my one card each xmas. WTH?? I want my money back for this year and why is there no customer service?

I liked
  • Creating personal slide shows with backing music
I didn't like
  • Poor customer service
#957870
I have been a Smilebox customer for years but the product suddenly stopped working in June with an `oops error message`. No resolution following the guide issued. I have contacted customer support who simply repeat the same solutions I have already tried without...
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3.0
I liked
  • Creating personal slide shows with backing music
I didn't like
  • Poor customer service
#957263