Smilebox Phone Numbers and Emails

Customer Service Number:

  • (360) 797-5269
Send Message

Customer Service:

  • (425) 881-9475

Smilebox Emails:

Customer Service
opt-out@smilebox.com
Opt-out of Marketing Emails
Is this your business?
PissedConsumer Club

Contact Information

Smilebox Website:

Smilebox Help Center:

Corporate Office Address:

Smilebox, Inc.
1 World Trade, 77th Floor
New York, New York 10007
United States

Other Info (opening hours):

Mailing Address:

Smilebox, Inc. C/O Perion Network Ltd.

General Counsel

26 HaRokmim Street, Azrieli Center 1

Holon 5885849 Israel


Other Location:

15809 Bear Creek Pkwy #320, Ste 320

Redmond, WA 98052

More contact details

Fax:

+1 (425) 881-9625

Smilebox Rating Based on 394 Reviews

Rating details

1.4
more details
Exchange, Refund and Cancellation Policy
Customer service
Website
Value for money

Rating stats

Rating trend

How Good is Smilebox's Customer Service?

Riley Tel
Riley Tel
Feels Disappointed | Dec 17, 2022

Can't get the photos to be able to put in the slideshow.. Keeps saying to wait then says to try again. ]This happened last year. Paid but can't get to work. Now may be expired.. Worked before. Last two years spent hours and couldn't send.. So frustrating. Wasted hours!

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Bunnie Z
Bunnie Z
Feels Disappointed | Dec 02, 2022

your customer service number says it is not is service 360-797-**** or 425-881-**** are the phone numbers I tried and I got the same message at both numbers

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Kross Ala
Kross Ala
Feels Disappointed | Nov 03, 2022

This not good you charged my credit card. I do not like your service

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Summary of Smilebox Customer Service Calls

2.2K TOTAL
CALLS
00:42 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Smilebox?

Payments and Charges Question:

  • “Billing”
  • “Fraudulent charge”
  • “Did not approve charge”

Activation/ Cancellation Question:

  • “Cancel subscription and get a refund”
  • “To cancel my subscription”
  • “Cancel subscription”

Refund Question:

  • “Refund me my money”
  • “Refund”
  • “Didn't order this and want my money back”

Account Question:

  • “Access old account”
  • “Want to know if i rejoin can i get access to old account and saved creations?”
  • “Account”

Request for Information Question:

  • “Inquiry about my order”
  • “Need help with purchase”
  • “Want to know how to send invite created”

Product/ Service Question:

  • “Audio not working on the invitation I created”
  • “Subscription”
  • I paid money and won't even work

Cards Question:

  • “Credit card charge”
  • “Card was charged in error”
  • “Card was charged”

Staff Question:

  • “Customer service”
  • “I have signed up for premium service online and it's asking me to pay again!!!!!”

Website/ Application Question:

  • “App not working”
  • “School composite 8x10 layout”
  • “Website”

Shipping and Delivery Question:

  • “Delivery status”
  • “Pd for premier and didn't get it”
  • “Did not order this package”

Return/ Replace Question:

  • “Change”
  • “You are changing my bank account with 35 if only autorice 2.99 month”
  • “Return”

Other Question:

  • “Slideshow”
  • “Can't download photos from desktop”
  • “Having a lot of trouble”

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