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Contact Smilebox Customer Service

Smilebox Phone Numbers and Emails

Toll-Free Number:

  • (888) 966-9737
Call customer service
Send Message

Customer Service:

  • (360) 797-5269
  • (425) 881-9475

Smilebox Emails:

Customer Service
opt-out@smilebox.com
Opt-out of Marketing Emails
Is this your business?

How to Contact Smilebox?

Most Popular Number:

(888) 966-9737
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PissedConsumer Reporter

Smilebox phone number is +18889669737. Get in touch with one of the support representatives by phone to report issues with your account access, ask questions about the subscription, get information about refunds and renewal policy, get assistance with creation management, and more. Smilebox support members are ready to help you Monday through Friday.
For more convenience, you can check out the “FAQ” section on the Smilebox website before calling the support department. If there is no article that you need, consider calling and speaking to a live customer care agent.

If you want to contact the company via email, send your message to support@smilebox.com. Alternatively, you can submit an inquiry via the contact form on the Smilebox website. Customers who don’t want to receive marketing emails can submit an opt-up request. Smilebox email for the opt-out of marketing emails is opt-out@smilebox.com.
Customers who actively use social media platforms can message the company on X, Instagram, and Facebook.

Smilebox website has a convenient online form for inquiry submission. If you want to submit a request via this form, scroll down the main page and press the “Help” button. Then, press the blue “Email Us” button at the bottom of the screen and complete the form. Once you are ready, submit your message and allow the support team some time to investigate your issue.

Smilebox customer support agents are available on weekdays during regular business hours. All requests and inquiries submitted outside these hours are usually addressed the next business day. The regular schedule may vary during major holidays, and the support services might not be available during Christmas, New Year, and other big holidays.

Smilebox Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Smilebox Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call Smilebox is 3607975269. 81% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • People call Smilebox mainly because of activation/ cancellation, refund, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Smilebox Website:

Smilebox Help Center:

Corporate Office Address:

Smilebox, Inc.
1 World Trade, 77th Floor
New York, New York 10007
United States

Other Info (opening hours):

Mailing Address:

Smilebox, Inc. C/O Perion Network Ltd.

General Counsel

26 HaRokmim Street, Azrieli Center 1

Holon 5885849 Israel


Other Location:

15809 Bear Creek Pkwy #320, Ste 320

Redmond, WA 98052

More contact details

Fax:

+1 (425) 881-9625

Smilebox Rating Based on 398 Reviews

Rating details

1.5
more details
Exchange, Refund and Cancellation Policy
Customer service
Website
Value for money

Rating stats

Rating trend

How Good is Smilebox's Customer Service?

Sandra H Myb
Sandra H Myb
Feels Disappointed | Jul 03, 2024

Waiting for you to give me a call back if I’m that important to you. You’ll be calling me back and please don’t have a machine call me back. I don’t like talking to machines. My number again is 262-483-****.

Read full quote
Riley Tel
Riley Tel
Feels Disappointed | Dec 17, 2022

Can't get the photos to be able to put in the slideshow.. Keeps saying to wait then says to try again. ]This happened last year. Paid but can't get to work. Now may be expired.. Worked before. Last two years spent hours and couldn't send.. So frustrating. Wasted hours!

Read full quote
Bunnie Z
Bunnie Z
Feels Disappointed | Dec 02, 2022

your customer service number says it is not is service 360-797-**** or 425-881-**** are the phone numbers I tried and I got the same message at both numbers

Read full quote
Kross Ala
Kross Ala
Feels Disappointed | Nov 03, 2022

This not good you charged my credit card. I do not like your service

Read full quote

Summary of Smilebox Customer Service Calls

2.2K TOTAL
CALLS
00:41 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Smilebox?

Payments and Charges Question:

  • “Billing”
  • “Fraudulent charge”
  • “Did not approve charge”

Activation/ Cancellation Question:

  • “Cancellation/ Reimbursement $47.88”
  • “Cancel subscription and get a refund”
  • “Cancel subscription”

Refund Question:

  • “Refund me my money”
  • “Refund”
  • “Need refund and Need assistance”

Account Question:

  • “Access my account and update”
  • “Can’t log into my account”
  • “Trouble with subscription”

Product/ Service Question:

  • “Problem with Smilebox”
  • “Technical support”
  • “Unable to access old creations”

Request for Information Question:

  • “Questions about purchasing a package”
  • “Trying to figure out how to import music”
  • “Question on getting your product”

Cards Question:

  • “Cant open card sent”
  • “Credit card charge”
  • “Card was charged in error”

Website/ Application Question:

  • “Can't download photos from desktop”
  • “Getting pissed cause cant download an”
  • “Can't download slide show”

Return/ Replace Question:

  • “Order return”
  • “Change”
  • “You are changing my bank account with 35 if only autorice 2.99 month”

Staff Question:

  • “Customer service”
  • “I have signed up for premium service online and it's asking me to pay again!!!!!”

Shipping and Delivery Question:

  • “Delivery status”
  • “Pd for premier and didn't get it”
  • “Did not order this package”

Other Question:

  • “Old email no longer valid”
  • “Flip landscaped”
  • “Can't find my creations”

Compare Smilebox Customer Service To

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