I have been using Smilebox for over 6 years and never had a problem. This year I downloaded and created my slideshow Christmas card as usual, but now I can't send it.
I keep getting a "fix connectivity issue". I have tried everything their website suggests to no avail. I contacted customer service through email, but they suggest trying the same things I have already tried from their website. I tried calling, but the customer service number doesn't work.
Now they want to connect to my computer to fix the issue. I won't do that. I can't help but wonder if this company was sold and the new owners (out of the country) are trying to take advantage and gain access to our personal information.
I'm really disappointed I can't send out my card. I wish I hadn't wasted time putting it together before I found out about the problem.
Product or Service Mentioned: Smilebox Website.
Reason of review: Poor customer service.