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My daughter a 3rd year Med student and several family members started making a Smilebox for my mothers memorial service , I got a call from our funeral provider they preferred us to use their software for the pictures . She cancelled her free “ trial” within an hour of...
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AdaptableTapir
AdaptableTapir

This sounds very similar to my problem. There are some companies who simply cannot be trusted with one's credit card details. Smilebox, unfortunately, ticks that box resoundin...

1.0
#1393351

I have used Smilebox for several years and I love it when it works. However, lately it is so slow that it's impossible to accomplish anything. This evening, I tried logging in and it said I am not connected to the internet! Funny because I am streaming Netflix to my...
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#1388390
I believe I used this one time to do party invitation for my boss. Now, four years later, I realize they have been charging my account every year 47.88 for something I used one time. I cannot even get into my account to cancel it. I reset my password, and even using...
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AdaptableTapir
AdaptableTapir

Same old problem! Every time you try to address it they brush you away, then send you a pro-forma email saying that your problem is now resolved. Beware Smilebox!!

1.0
#1350857
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Smilebox - I accidentally changed my email to an invalid account

Please help. I accidentally changed my email address to an invalid email address. I just put out an important invitation and they cannot respond. My started my account with the email kautret@aol.com I changed to it : kautret@comcast.com xxxxxxxxincorrect I meant to change it to my primary email account: karenautret@comcast.net Please help asap Thank You Karen Autret 303-519-7703 {{Redacted}}
#1341077
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Smilebox - Cancel account

I dont need account. Please cancel asap
#1311463
I spent 2 hours designing a video for my company, supposedly a "Free Basic Video", but when I went to download the video, the only thing I could click on was a "Free 7 Day Trial" and would have had to give my credit card info. It is a total lie that it is free, and I...
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AdaptableTapir
AdaptableTapir

Well done for not giving Smilebox your credit card details. If you had it would have been a lot more than time that you would have lost.

#1309050
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No notification of charge and have not used Smilebox for yea

My charge card was charged by Smilebox for $47.88 and I had no prior notification about this. I called the number on the charge and there was only a recording saying to leave an email address, which I did. Have not seen an email from Smilebox at all and have not used Smilebox for years.
#1303726
SMILEBOX IS A TOTAL SCAM. WE WERE CHARGED FOR A YEARLY MEMBERSHIP WITHOUT AUTHORIZATION FROM SMILEBOX... THERE IS NO PHONE NUMBER FOR CUSTOMER SERVICE, JUST EMAIL WHICH IS RIDICULOUS.... VERY UPSET ABOUT THE CUSTOMER SERVICE AND THE FACT THAT WE WERE CHARGED FOR A...
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AdaptableTapir
AdaptableTapir

This sounds familiar. Be thankful you were "only" taken for $64. Smilebox sees credit card details as a licence to print money for as long as they can stay unnoticed.

1.0
I didn't like
  • Getting ripped off of my money for 7 day free trial
  • Charged without notification
  • No phone number available to contact company
#1276760
Smilebox - The £107 E-Card!
SMILEBOX SUMMARY (Internet company www.smilebox.com) 22/12/2015 I bought a single e-card to send to a single person – my sole transaction with Smilebox. 31/12/2015 Smilebox debited my credit card by £35.88 *with no prior notice*. 02/01/2017 Smilebox debited my credit...
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1.0
I liked
  • Very little
I didn't like
  • Billing policy
#1268147
I entered my card details, planning on using the free trial and then possibly just paying for one month's subscription as I was planning an event and needed to make just two invitations. After the seven day trial, without warning the site had subscribed me to the...
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Anonymous
Joanna

Why did you add your bank details if you didn't want the membership?

AdaptableTapir
AdaptableTapir

Congratulations on getting your credit card payment stopped before Smilebox took you to the cleaners!

1.5
I liked
  • Decline to comment
I didn't like
  • Smilebox has no contact phone number
  • Business practices
  • Hiding behind legal small print
#1264001