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I have been using Smilebox for over 6 years and never had a problem. This year I downloaded and created my slideshow Christmas card as usual, but now I can't send it. I keep getting a "fix connectivity issue". I have tried everything their website suggests to no avail....
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Anonymous
Michael Mundy

Yes similar to the above..I have been using Smilebox for years and lately it has gone to the crap heap.. keep getting connectivity issues..why ??? I am not doing anything diff...

#1149295
I signed up with Smilebox about 04/11/17, I was unable to use the program as my content that was just a 4 pictures would not fit in the box, Smilebox has very little information on how to do, soon I became frustrated and decided it wasn't worth it, so I cancelled the...
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Anonymous
Regina ekmore

This is the most unprofessional company I have ever dealt with you refuse to stop charging and taking people's money for your unnecessary services and it should be illegal and...

1.0
I didn't like
  • Being charged one year later after cancelling account
  • Billing practices
#1090876
You will get billed on both your Pay Pal Account AND your Credit Card for a whoppping $230! I am in dispute through my credit card company for this predatory practice! Stay AWAY! You will be one more very unhappy consumers! You will be unable to access your billing...
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Smilebox
Smilebox
Smilebox Verified Representative

Hello, Smilebox offers only two types of membership subscription; annual for $47.88 and monthly for $6.99. We can be contacted easily by emailing support@smilebox.com and are ...

1.0
I liked
  • Very little
  • Loved the product when it worked
I didn't like
  • Money being taken and the amount
  • Fact that they stole from me
  • Customer service
#1084928

Smilebox - Please advise what reference 990507 refers to?

Smilebox
#1071753
It's for $47.88 us and we do not recall any goods from you? Please re reply to aberkers@fairviews.co.nz Thanks
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Smilebox Membership Free Trial Review

Smilebox
#1034288
1.0
Details
Cancelled services before 7 days and they are refusing to return my money that they fraudulently took out of my account! They are liars and scammers!
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Website

Smilebox Membership Review

Smilebox
#1016206
1.0
Details
The problem that is extremely disturbing is the fact that once cancelled the same day because you realize it's not what you were looking for - you still get charged with out any warning, in fact absolutely no correspondence what so ever over the past year, this is sneaky and really should be part of a class action lawsuit. CONSUMER BEWARE! I'm posting this on a public forum.
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Billing Practices
Exchange, Refund and Cancellation Policy

Short Review on December 22, 2016

Smilebox
#978035
1.0
Details
I had smile box for less than a day and was told I was being charged 4 dollars and they actually charged me 48 dollars. This is insanity and there is no number I can call to get my money back. Never using this *** thing again. Total scam!
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
This company let's you create a "free slideshow." Once you take the time to create it, it prompts you to share it. When you go to share it, it will only let you do it by charging you $3.95 for a month's membership. Since you've taken the time to create the *** thing,...
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1.0
#1074468
Over a year ago I signed up with Smilebox for work. When the subscription was about to expire and I said I did not want to renew as I was no longer at the company. they contacted Pay-pal and charged the card on pay-pal not the card I had given them originally. The...
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2.1
I liked
  • Loved the product when it worked
  • Variety of designs
I didn't like
  • Payment without notification
  • Customer service is zero
  • No way to contact company
#1053149
My daughters somehow signed up for Smilebox years ago, and it's been a recurring battle because they charge you $6.99 a month whether you actually use their service or not. I called and emailed the company, and tried to convince them that I had cancelled (in 2015) and...
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2.5
#1051039
I Signed up for the trial. And as I tried to login to cancel it before I was charged, it wouldn't let me login it said that my email was invalid. Soon as the money was taken out of my account I was then able to login. Please do not use this service. It's not worth the...
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1.0
#1049768
I signed up for the free trial period of smilebox. When the free trial period was over, i immediately got charged with a year membership of $48 the next day. I did not receive ant notification about my trial period ending! I immediately canceled my membership and...
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1.2
I didn't like
  • Insufficient product information
  • Trapping customers
  • Aggresive sales
#1035653
My experience was the same as others here. I only had the trial membership and for many years didn't notice I was being billed for a full membership. I caught it as it happened this year and they still will not issue any refund. You should never have a recurring charge...
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1.0
I didn't like
  • Billing policy
  • Charges without notice
#1032955
I signed up for the free three month trial and I just got billed today, one week later. That's $50 that I don't know if I can get back. I was under the impression that AFTER three months they would bill you and their Q&A forum says all payments are non-refundable. I am...
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Smilebox
Smilebox
Smilebox Verified Representative

Hello, Smilebox offer a 7 Day Free Trial, during this time you can test out the product and cancel anytime in this period and you will not be billed for the membership. The 7 ...

Anonymous
Anonymous

they took 45 dollars out of my account after 4 days of the 7 day free trial !!! i need my money back !!

#1030307