Smilebox
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Smilebox Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smilebox has 1.4 star rating based on 394 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros cons unable to reach to cancel membership, Decline to comment, Very little.
Cons: Charged without notification, Payment with out notification, Unable to reach.Recent recommendations regarding this business are as follows: "Someone to speak with. Phone or live chat.", "Have a working customer service number to call. Respond to your emails!", "Do not use this company!", "Can't get in touch as needed", "Stay away".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Smilebox has 1.4 star rating based on 394 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros cons unable to reach to cancel membership, Decline to comment, Very little.
Cons: Charged without notification, Payment with out notification, Unable to reach.Recent recommendations regarding this business are as follows: "Someone to speak with. Phone or live chat.", "Have a working customer service number to call. Respond to your emails!", "Do not use this company!", "Can't get in touch as needed", "Stay away".
Most users ask Smilebox for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Smilebox Reviews
"I received acceptable solution"
My credit card was charged for a subscription that I canceled a week before. There are two versions of the Smilebox app, one for PCs and one for mobile...
"Did not approve charge for another year."
Did not approve charge of $47.88 on my card. I would like a refund and cancel the subscription. I have had your smile box for years and really liked it, but...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Did not approve charge for another year.
Call both phone numbers and either not in order or a busy signal. I didn't order another year of smile box. They charged my card without permission.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Puyallup, Washington
Refund me my money
User's recommendation: Have a working customer service number to call. Respond to your emails!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Access old account
- Creations
- Ease
- Cannot download videos
- No one to address problems in person
- No one to discuss anything with in customer service
Preferred solution: Access to my creations
User's recommendation: Someone to speak with. Phone or live chat.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Corpus Christi, Texas
Account
Lincoln, Nebraska
Resolved: Cancel subscription and get a refund I've cancelled days ago why is it so hard to cancel
Company fixed the issue and I have been provided with apology. emailed them three days in a row until I heard from someone with confirmation
Did not approve charge
- Did not or have not used mailbox for years
Preferred solution: Full refund
User's recommendation: Do not use this company!
Hazleton, Pennsylvania
No matter what I do I cannot add photos
Hickory, North Carolina
Cancellation
User's recommendation: Can't get in touch as needed
Midlothian, Texas
Pissed
User's recommendation: Stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Download creation
- Before this i swore by it
- Never a person to talk to
Preferred solution: it to work
User's recommendation: have a number listed that has not been disconnected
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To cancel automatic renewal
Preferred solution: no further auto renewals on credit cards! Have not used SmileBox for several years. Why was I charged for a basic/free subscription?
User's recommendation: pay more attention to your credit card statements.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lehi, Utah
My creation slideshow will only play the music...no pictures
It’s been two days now and i still haven’t heard back from SmileBox. My moms 85th birthday is tomorrow!
We finally have gotten the slideshow to play with music and pictures but the music is not synced with the pictures. The music starts playing after a long download...
But, when I go to play it to see how it flows etc only the music plays no pictures show at all. I tried emailing it to myself to see if that would fix it but same thing. only music plays and no pictures show up. I have 150 pictures with their text finished but now can't view it.
Please let me know what the trouble is. I've have plenty of other annoying issues with smilebox before that i could eventually figure out but never have i had a card only play with the music. please tell me i am just missing something simple to get it working correctly! Its very frustrating that I cannot get customer help.
The phone number only rings busy and there is no "chat" option either. My mom's 85th birthday is coming up and I would like to have this card for her surprise.
User's recommendation: Beware when using smilebox it can be very frustrating trying to figure out how to get it all to work properly!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newcastle, Oklahoma
My aacount doesnt transfer to my new computer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I received acceptable solution
User's recommendation: Nice app for organizing photos into e-card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Springfield, Missouri
Smilebox Replied With An Acceptable Response
User's recommendation: If you have photos you want to present as a e-card, this is a good app for you.
Detroit, Michigan
They suck and you cant reach a person.
User's recommendation: Dont sign up.
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