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This website is completely user UNfriendly. I am more than frustrated. I wouldn't recommend this program. It doesn't automatically save your work, I can't seem to find my work that was saved and while working on a project the site malfunctioned and lost everything I...
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#956957
I uploaded many photo's to create a video of my little girl. I proceeded to add my own music but was continuously told the site was updating and to save the work i'd done, which I did. I signed in to my account numerous times but was told my password was incorrect. I...
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1.0
Red Bay, Alabama
I didn't like
  • Website
#948576

To begin, this site misrepresented how/what I would be charged. I was using to create a memorial for a loved one in a time of grief, so I decided it wasn't worth the $50 to bother trying to get it back, and maybe at some point I'd try using it for something else. ...
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#943095

Short Review on April 26, 2016

Smilebox
#836464
Pissed they took 40 sum dollars from me
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Smilebox Account Review

Smilebox
#795096
1.0
Details
Considered trying the software only for them to chsrge my account 50 and wont fix the issue. Stay away!
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
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Website

Smilebox Free Trial Review

Smilebox
#786300
1.0
Details
This company is fraud! They mislead on their web that it's free and charged my card $48.99 My bank reversed it and Smilebox reversed my credit back! Their product did not work I got to nowhere with attempt to reach anyone to help me. After November charged my card they got it back with a lie that it was legit charge!!!!
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website

Smilebox Free Trial Review

Smilebox
#753205
Horrible company! Used free trial and got a 50 dollar bill with drawn from my account. I emailed them with a complaint and cancelled everything! A year later they take another 70 dollars from my account! These people are thiefs!
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Mu 5th request for support. My new email address is marthahackney57@gmail.com my OLD email address was marthahackney@cableone.net I need that changed and I need to talk to someone. I can not send my creations anymore. I have had this program for 8 years and have been...
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Anonymous
Anonymous

Please help me!!!!!

2.0
Kiowa County, Oklahoma
I liked
  • I liked it for 7 years
I didn't like
  • Customer service is zero
#921058
I had happily used SB's slideshows for years as xmas greetings, and more. It was the perfect solution to saving trees and postage and created a one of a kind memorable way to say hello to friends I only contact once a year. I have not been able to access my account...
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1.0
I didn't like
  • Unable to access services and no customer service access
#918016
I did the initial 7 day free trial thinking that if it was really that great it would be worth it to keep. I wasn't even able to use it at all to create a bridal shower invitation. I couldn't even log in. I didn't receive a confirmation email. It cut out while i...
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1.0
#899358
Look, I completely understand that a myriad of issue can go wrong with software, with changes and upgrades causing conflicts within program....but this is ridiculous. My annual account was recently billed, yet I havent been able to utlize my account for months! I have...
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1.1
I liked
  • Loved the product when it worked
I didn't like
  • Inability to access paid account for months without resolution
#892606
Effective July 28 when I tried to log into my Smilebox, which I have paid $50 membership fee fo. I continually got a message error that said to follow instructions for error message #7759. I followed these instructions and I still cannot get my Smilebox to work. What...
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I joined Smilebox to create a freebe Christmas card last December. I cancelled the subscription the same month. No billing should have taken place, and I didn't think about it aain. But in May, my book keeper noticed an ongoing monthly billing by Smilebox to my...
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Anonymous
Big Al

Your right, they are misrepresenting their product. Spent about 35 hours assembling photos and inputing for a memorial video. Complete waste of time. When it was completed, I ...

1.0
#890388
It's apparent that Smilebox has become unreliable and unethical based on the reviews and my personal experience with them this year. There is an OOPs 7759 problem that they apparently created that prevents me from using Smilebox on my computer. Others have experienced...
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#876998