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I give up!! They want me to upgrade my Internet Explorer! No normal computer user could possibily figure out this "connectivity issue." May check with the Better Business Bureau. No one has given the help I need. My husband and I both have been trying to fix this for a...
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5.0
I liked
  • Creating personal slide shows with backing music
#986762
Was not what I was looking for. When I was looking for a card making company the examples looked promising. Their instructions however were not easily understandable/useable. I was unable to get any customer service help with the use and directions on how to use the...
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1.1
I didn't like
  • Payment with out notification
#986475

I have made six requests to Smilebox for help with the fact it no longer works on my computer after 6 years, and they have refused to address the issue. There are no humans to talk to, call you back or help with customer service. My only conclusion is that they are now...
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1.2
I didn't like
  • Customer service
#982698

Short Review on April 26, 2016

Smilebox
#836464
Pissed they took 40 sum dollars from me
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Smilebox Account Review

Smilebox
#795096
1.0
Details
Considered trying the software only for them to chsrge my account 50 and wont fix the issue. Stay away!
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
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Smilebox Free Trial Review

Smilebox
#786300
1.0
Details
This company is fraud! They mislead on their web that it's free and charged my card $48.99 My bank reversed it and Smilebox reversed my credit back! Their product did not work I got to nowhere with attempt to reach anyone to help me. After November charged my card they got it back with a lie that it was legit charge!!!!
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Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website

Smilebox Free Trial Review

Smilebox
#753205
Horrible company! Used free trial and got a 50 dollar bill with drawn from my account. I emailed them with a complaint and cancelled everything! A year later they take another 70 dollars from my account! These people are thiefs!
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Smilebox - Ever sent a Christmas card with a request they buy you a gift?
Smilebox - Ever sent a Christmas card with a request they buy you a gift?
The creation process of the ecard collage was seamless and impressive. However I discovered the ecard arrives with a "send a gift" button. I had purchased a subscription with the promise of ad-free viewing, yet the recipient receives a request to buy me a gift card......
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Anonymous
kelly moulton

TOTALLY AGREE. UNREAL. SNEAKY.

I liked
  • Quality of product
I didn't like
  • Business practices
#977106
SMILEBOX HAS ME FROWNING - TOTAL SCAM I am very upset and disappointed at this company. I only wanted the 7 day trial, I should have not had to give a cc but I did in good faith that I would not be charged. I cancelled the subscription within the 7 days but still got...
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#962764
Smilebox - Poor customer service with connectivity problems
Smilebox - Poor customer service with connectivity problems
Smilebox - Poor customer service with connectivity problems
Cannot connect to Smilebox suddenly after a 6 year membership. They have no one to help you and you are at the mercy of communicating with them only online. They are very delayed in their responses to you if they even respond at all. I have repeated many times their...
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Anonymous
Anonymous

Same issue been a customer since 2012 paid all year long just for my one card each xmas. WTH?? I want my money back for this year and why is there no customer service?

I liked
  • Creating personal slide shows with backing music
I didn't like
  • Customer service
#957870
I have been a Smilebox customer for years but the product suddenly stopped working in June with an `oops error message`. No resolution following the guide issued. I have contacted customer support who simply repeat the same solutions I have already tried without...
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3.0
I liked
  • Creating personal slide shows with backing music
I didn't like
  • Customer service
#957263

This website is completely user UNfriendly. I am more than frustrated. I wouldn't recommend this program. It doesn't automatically save your work, I can't seem to find my work that was saved and while working on a project the site malfunctioned and lost everything I...
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#956957
I uploaded many photo's to create a video of my little girl. I proceeded to add my own music but was continuously told the site was updating and to save the work i'd done, which I did. I signed in to my account numerous times but was told my password was incorrect. I...
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1.0
Red Bay, Alabama
I didn't like
  • Website
#948576

To begin, this site misrepresented how/what I would be charged. I was using to create a memorial for a loved one in a time of grief, so I decided it wasn't worth the $50 to bother trying to get it back, and maybe at some point I'd try using it for something else. ...
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#943095