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Look, I completely understand that a myriad of issue can go wrong with software, with changes and upgrades causing conflicts within program....but this is ridiculous. My annual account was recently billed, yet I havent been able to utlize my account for months!

I have sent countless emails with no resolution to date. If I havent heard from this company by voice within 24 hours, I plan on making a formal, legal complaint. If they are able to bill my account to receive payment, I should be able to use the product that I have been automatically billed for.

This gate swings both ways. Thank for the resolution in advanced.

Product or Service Mentioned: Smilebox Membership.

Reason of review: Damaged or defective.

Monetary Loss: $2500.

Preferred solution: Let the company propose a solution.

I liked: Loved the product when it worked.

I didn't like: Inability to access paid account for months without resolution.

Company wrote 0 public responses to the review from Aug 01, 2016.
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