Product: Smilebox Membership Clear all filters (0 of 35 reviews match)
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Smilebox - The £107 E-Card!
SMILEBOX SUMMARY (Internet company www.smilebox.com) 22/12/2015 I bought a single e-card to send to a single person – my sole transaction with Smilebox. 31/12/2015 Smilebox debited my credit card by £35.88 *with no prior notice*. 02/01/2017 Smilebox debited my credit...
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1.0
Product
Smilebox Membership
I liked
  • Very little
I didn't like
  • Billing policy
#1268147
New update added my husband they said he upgraded we didn’t use services asked for money back they won’t work with us tried to quit all memberships with them help page directed me to page all options were not on credit card info not there to erase hope has been removed...
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1.0
Product
Smilebox Membership
I didn't like
  • Charged without notification
  • Customer service
#1225185
This company let's you create a "free slideshow." Once you take the time to create it, it prompts you to share it.When you go to share it, it will only let you do it by charging you $3.95 for a month's membership. Since you've taken the time to create the *** thing,...
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1.0
Product
Smilebox Membership
#1074468
Over a year ago I signed up with Smilebox for work. When the subscription was about to expire and I said I did not want to renew as I was no longer at the company. they contacted Pay-pal and charged the card on pay-pal not the card I had given them originally. The...
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Anonymous
Helen Dorsey

I had to contact my bank and they told me it was set up for recurring charges. I put a block on them through my bank. It is sad this so called company isn't reputable.

2.1
Product
Smilebox Membership
I liked
  • Variety of designs
  • Loved the product when it worked
I didn't like
  • Customer service is zero
  • No way to contact company
  • Being charged one year later after cancelling account
#1053149
My daughters somehow signed up for Smilebox years ago, and it's been a recurring battle because they charge you $6.99 a month whether you actually use their service or not. I called and emailed the company, and tried to convince them that I had cancelled (in 2015) and...
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2.5
Product
Smilebox Membership
#1051039
My experience was the same as others here.I only had the trial membership and for many years didn't notice I was being billed for a full membership. I caught it as it happened this year and they still will not issue any refund. You should never have a recurring charge...
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1.0
Product
Smilebox Membership
I didn't like
  • Charges without notice
  • Billing policy
#1032955
A Smilebox charged came up on my BOA statement for $47.88, and I have never received a receipt, and email, notification I was signed up, or a notification they would be charging me. You call and get a voicemail every time and no one responds to emails. I contacted my...
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Product
Smilebox Membership
#1021537
Was not what I was looking for.When I was looking for a card making company the examples looked promising. Their instructions however were not easily understandable/useable. I was unable to get any customer service help with the use and directions on how to use the...
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1.1
Product
Smilebox Membership
I didn't like
  • Payment with out notification
#986475
Smilebox - Ever sent a Christmas card with a request they buy you a gift?
Smilebox - Ever sent a Christmas card with a request they buy you a gift?
The creation process of the ecard collage was seamless and impressive.However I discovered the ecard arrives with a "send a gift" button. I had purchased a subscription with the promise of ad-free viewing, yet the recipient receives a request to buy me a gift card......
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Anonymous
kelly moulton

TOTALLY AGREE. UNREAL. SNEAKY.

Product
Smilebox Membership
I liked
  • Quality of product
I didn't like
  • Business practices
#977106
Look, I completely understand that a myriad of issue can go wrong with software, with changes and upgrades causing conflicts within program....but this is ridiculous.My annual account was recently billed, yet I havent been able to utlize my account for months! I have...
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1.1
Product
Smilebox Membership
I liked
  • Loved the product when it worked
I didn't like
  • Inability to access paid account for months without resolution
#892606