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1.0

My experience was the same as others here. I only had the trial membership and for many years didn't notice I was being billed for a full membership.

I caught it as it happened this year and they still will not issue any refund. You should never have a recurring charge that you aren't notified of. A trial membership should never roll into a permanent one without some kind of notification! I emailed them and did not receive a response.

I will use every means possible to not promote this company.

They obviously have horrible customer service and must need to rip off people to keep members. They are a perfect example of why you need to readevery word of fine print.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $341.

Preferred solution: Full refund.

Smilebox Cons: Billing policy, Charges without notice.

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