I can't believe they operate this way. I had no idea you were charging my EX-husband every year $50 after I was happy to sign up for one year to do a huge loving DVD tribute to my dying father a few years ago.
Shame on them and them tactics. I was in advertising and marketing for 20 years and have been in sales for 10, and I would never stoop to this. I wanted to speak to someone to ask them to refund his account for this latest charge, but they so cleverly do not allow for phone calls, so I guess he is out another $50. I would never use them again--though I love their product--and I will tell everyone I know personally of your poor business practices.
I had no idea I had signed up for any kind of automatically renewing subscription, which is how so many unethical companies get you. You just don't expect of a company like this, and then they make themselves inaccessible, by not posting phone numbers online, and refuse to refund anyone who is feeling bamboozled.
Product or Service Mentioned: Smilebox Account.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Full refund.